Privacy Policy

Last updated: 27/10/25
This privacy policy applies to the website [green-hire.co.uk] and any related services offered by Green Hire (“we”, “us”, “our”). By using our website and/or hiring our equipment you agree to the practices described in this policy.

1. Who we are & how to contact us

We are Green Hire.
Our office location: Green Hire, Riverbridge House, Anchor Boulevard, Dartford, Kent, DA2 6SL
Our main contact email: sales@green-hire.co.uk
If you have any questions about how we handle your personal data, you can contact us at the above address or email.

2. The types of data we collect

We collect information that helps us hire equipment to you, operate our business, and tailor our communications. This may include:

a) Data you provide directly

• Your name, company name, job title (if applicable).
• Contact details: postal address, email address, telephone number.
• Details of your booking/hire: equipment requested, delivery address, dates, usage information.
• Payment/billing details: invoice data, payment reference.
• Any correspondence you have with us (by email, phone, contact forms).
• If you sign up for a newsletter or marketing communications: your preferences, opt-in status.

b) Data collected automatically

• Website usage data: IP address, browser type and version, operating system, pages visited, referral site, date/time stamps, duration of visit.
• Cookies and similar tracking technologies (for example to understand how you use our site, to deliver adverts or marketing).
• Device information when relevant (if you access our site via mobile or tablet).

c) Data from third-parties or publicly available sources

• If you engage with us via a partner or supplier, we may receive your contact or business details from them.
• If you give us details of a third-party (for delivery, invoicing etc) you warrant you have the right to share their data with us.

3. How we use your data (the purposes)

We will process your personal data for the following purposes, and only when we have a lawful basis:

• To set up and manage your hire contract, delivery, collection and invoicing (lawful basis: performance of a contract).
• To communicate with you about your booking, equipment availability, service updates (lawful basis: legitimate interests).
• To send you marketing communications (email or post) if you have opted in, or where we have another legal basis (legitimate interest) and you have not opted out.
• To administer and improve our website and services (lawful basis: legitimate interests) – e.g., analysing how users interact with our site so we can make it better.
• To keep our systems and services secure, prevent fraud, and meet our legal/regulatory obligations (lawful basis: legitimate interests / legal obligation).
• To retain business records as required by applicable law (legal obligation).

4. Cookies & tracking technologies

We use cookies and similar tracking technologies on our website to:

• recognise returning users;
• monitor site performance and usage;
• personalise content and adverts;
• manage our web security.

When you first visit our site you will be asked to consent to non-essential cookies. You can disable or delete cookies via your browser settings (though this may affect your experience of our site).

5. Sharing your data with others

We won’t sell your personal data to third parties. We may share your data where required or appropriate, including:

• with service providers who help us operate our business (for example: payment processors, CRM providers, web-analytics services) — these will only process your data according to our instructions and with appropriate safeguards.
• with our delivery/transport partners, insofar as needed to perform the hire contract (delivery address, contact details, hire schedule).
• where required by law or to protect our rights (e.g., fraud prevention, legal claims).
• in the event we merge with/are acquired by another organisation — your data may be one of the business assets transferred; you will be notified.

6. International transfers of your data

We are based in the UK and our main data processing takes place in the UK. If we or our service-providers transfer your personal data outside the UK (or European Economic Area) we will ensure appropriate safeguards are in place (e.g., standard contractual clauses) to protect your data.

7. How long we keep your data

We will retain your personal data only for as long as we need it for the purposes we set out above (or to comply with legal or regulatory obligations). For example:

• For active hire contracts: for the duration of the contract + 6 years.
• For marketing data: until you opt-out or we determine there is no longer a legitimate basis to keep it.
• For website analytics data: anonymised and aggregated as soon as reasonably possible.
  We review our retention periods regularly and securely delete or anonymise data when no longer needed.

8. Your rights under data protection law

Under the UK GDPR and Data Protection Act 2018, you have rights including:

• Right of access – you can ask for a copy of the personal data we hold about you.
• Right to rectification – you can ask us to correct any inaccurate or incomplete data.
• Right to erasure – you can ask us to delete your personal data in certain circumstances.
• Right to restrict processing – you can ask us to limit how we process your data in certain circumstances.
• Right to data portability – you can ask for your data in a structured, machine-readable format (where relevant).
• Right to object – particularly to direct marketing or processing based on legitimate interests.
• Right to withdraw consent – where our processing is based on your consent.
  If you wish to exercise any of these rights, please contact us at [insert contact email]. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe we are not handling your data correctly.

9. Security of your data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, misuse or disclosure. These measures include secure servers, access controls, encryption where required, regular security reviews and staff training. While we strive to protect your data, no transmission over the internet is 100% secure and we cannot guarantee absolute security.

10. Changes to this privacy policy

We may update this privacy policy from time to time (for example to reflect changes in law or our business practices). When we make changes we will update the “Last updated” date at the top. If the changes are significant, we may provide more prominent notice (e.g., by emailing our registered contacts). We encourage you to review this policy periodically.

11. Other websites & links

Our website may include links to other websites which are not operated by us. We are not responsible for the privacy practices of those other websites, so we encourage you to read their privacy policies.

12. Contact us

If you have any questions about this privacy policy or our treatment of your personal data, please contact us at:

• Email: sales@green-hire.co.uk
• Address: Green Hire, Riverbridge House, Anchor Boulevard, Dartford, Kent, DA2 6SL